currently viewing desktop site switch to mobile site

Payment options

Loyalty Points
Click here for details of our loyalty point scheme for registered customers
My Account
Forgotten your password?

« Back

Minimum order

There is a minimum order value of £1, exclusive of postage charges.  This can be made up from any combination of items, and allows us to price small items singly, so that you can order exactly the amount that you want at a fair price.

Stock levels

On the product pages we show the number of items left in stock for that product.  This is a system generated number and, although it is generally very reliable, it can be affected by human error.  Should we find that we do not have enough stock on hand to complete your order we will contact you immediately with an offer to refund, replace or send the required item as soon as new stock arrives.

Discounts

If an item is eligible for a discount for purchase in bulk, the relevant prices applicable to current stock are shown on the product pages.  The table may show prices for quantities greater than the current stock.  In these cases we will normally be able to obtain further stock within two weeks, but cannot guarantee that the price will be the same as shown in the table.
 

Payment and Delivery

Goods will be despatched on receipt of cleared payment.  We currently accept online payments (facilitated by secure 3rd party payment processors) of Amazon Payments,  PayPal, and  debit or credit cards. We can also take card payments over the phone, and you can pay directly by bank transfer using fps.
Buyers Rights

All sellers are governed by the Consumer Rights Act 2015. These give clear rights to consumers, including:

The right to change your mind

You have up to 30 days from the purchase date to return the item to us for a full refund. If you are exercising this right, you are liable for the cost of the return postage.

The right to a full refund, repair or replacement of goods found to be faulty within 30 days of delivery.

For our regular stock, 30 days is usually sufficient time to identify any faults, but we do advise that you check your purchase as soon as possible after receipt. For some special purchases, especially around the Christmas season when goods purchased as gifts may not be opened immediately, we will consider returns outside the 30 day period. In any case, please contact us before returning the item.  For some of our low cost items we might decide to provide the refund or replacement on the evidence of a photograph rather than insisting on a return.

For returns under this clause, we will refund the cost of the return postage.
The 'final right to reject'
Your rights do not expire after 30 days, if problems persist please contact us so that we can work out an acceptable resolution.

 Eligibility to Purchase from the website

To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:

Be 18 years of age or over
Be legally capable of entering into a binding contract
Provide full details of a valid delivery address

If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website. For the purchase of items covered by the Offensive Weapons Act we will require specific confirmation of age.

« Back